Refund policy

Return & Refund Policy
The Faithful Artisan Co.

At The Faithful Artisan Co., every handbag, tote, and accessory is created with intention, care, and a deep appreciation for craftsmanship. Each piece is thoughtfully handmade, making it uniquely yours.

All Sales Are Final
Due to the handmade and often one-of-a-kind nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

Shop with Confidence
We encourage you to carefully review all product descriptions, photos, and measurements prior to purchase. If you have any questions, please reach out—we are always happy to assist you in making the right choice.

Damaged or Incorrect Orders
We take great care in preparing and packaging each order. However, if your item arrives damaged or you receive the wrong piece, please contact us within 3 days of delivery at [your email] with your order number and clear photos.

Each situation will be handled with care and integrity. We offer case-by-case resolutions, which may include repair, replacement, or shop credit where appropriate.

Shipping Disclaimer
Once your order has been shipped, The Faithful Artisan Co. is not responsible for lost, stolen, or delayed packages. Please ensure your shipping details are accurate at checkout.

Agreement to Policy
By completing your purchase, you acknowledge and agree to this policy.

Thank you for supporting handmade craftsmanship and choosing to carry something made with purpose.